Welcome to .Netcall

Welcome to .Netcall ADSL Broadband, this is your Welcome Pack!

You have received this email because Telstra are due to activate your ADSL within the next few days. In addition to this welcome pack you might wish to visit our website and download or print the installation page/s under the helpdesk section.

Please remember receiving this email does NOT mean your ADSL is actually activated, and you should still await your confirmation from either .Netcall or Telstra. Alternatively you can go to our website and check to see if you are activated at http://www.netcall.com.au/application_status.html .

Please use this document as a guide on connecting to and using your new .Netcall ADSL Broadband service.

Here we also provided you with other important things you will need to know to get the most out of your new .Netcall ADSL account. You are welcome to try connecting after you have received this email as Telstra can in some cases activate your line earlier then expected. But please do NOT ring us if your connection is not working before the activation date verified as confirmed on our website.

Using the links provided below, you can find information on all aspects of your account. Thanks again and it is great to soon have you onboard.

Setup
Configuring your Modem and Connecting
Logging into the members section
Configuring your email addresses
Monitoring your usage
Accessing my Webmail
Configuring my webspace
Viewing and Saving my Invoices

Troubleshooting
Troubles configuring modem and connecting
My Link/ADSL light keeps flashing
I can't log into the members section
Problem configuring email
Problems monitoring my usage
Can't log into webmail
My webspace isn't working

Configuring your Modem and Connecting top

The first thing you need to do is connect to your modem so you can set it up to use our service.
PLEASE NOTE: ADSL is an 'always on' connection. Once you have your modem configured your correctly you should not turn it off.

If your modem is second hand or you have churned from another provider:

Please reset your modem to defaults if you have churned from another provider or your modem is second hand. Refer to your manual on instructions how to do this.

You can view the manual for your modem whether it be Billion or not at the .Netcall ADSL Modem Manual Database . Browse through the make's and models to find the manual for your modem!
Please Note: If your modem manual is not displayed here please inform us and we will provide it.

For Billion 5100 and 7000 series modems
Connect to your Billion modem by using your web browser (Internet Explorer, Netscape, Safari) by typing http://192.168.1.254 in the address bar. You need to use a password to get into the modem. For the Billion modems the username and password are admin & admin.

Settings for your modem:

If you have purchased a modem from us, all your settings will be automatic/correct except Service Name, Username & Password. Your modem comes with detailed instructions of how to connect to enter these details. If your modem & PC both have USB & Ethernet, Ethernet is recommended. aaNet helpdesk does not support USB connection issues.

Service name: Please leave this field BLANK
Username: 0299998888@aanet.com.au (Your 10 digit telephone number @aanet.com.au)
Password: pt8888 (pt and the last four digits of YOUR telephone number)

Entering these details in Billion 5100 series Modems

Once you have successfully connected to your modem click on "Wizard Setup". Continue to click next until prompted for the details above. Enter as instructed and click next, on the next page click on 'Save Settings' or Apply'. That's it! at the next Screen, after allowing 10 seconds for the modem to connect, click on "Start Diagnose" to check that everything went smoothly. If you encounter any problems simply repeat the the "Wizard Setup" to ensure you entered these details correctly.

Entering these details in Billion 7000 series Modems

Once you have successfully connected to your modem click on "Quick Start" from the menu presented in the top left corner. Once at the Quick Start Page simply enter your Username and Password in the blank areas underneath 'PPP' which is located towards the bottom of the middle of the page.

Once you have put these settings into your Billion modem, click on "Apply" down the bottom of the page. After the page has reloaded there is a button on the left hand side menu saying "Save Config to FLASH" click this to go to the "Save Config to FLASH" page here simply click "Apply". The modem may take 10 seconds or so to save its current settings, after which the status of the connection, viewable from the Status page will say "Connected" if everything has gone smoothly.

Other Settings you might like to know

Settings for your modem are below, it is not recommended that you enter these manually.

Disconnect timeout: 0
Mode/Wan Connection Type: PPPoE LLC (recommended) or PPPoA (speedtouch pro's may need to set to VCMUX in order to work)
VPI: 8
VCI: 35
Bridge Mode: Disabled
Network Address Translation: SUA Only (affects "Billion" modems)


If you need to enter DNS settings manually, they are as follows (please let your modem auto discover DNS, only enter manually if your modem doesn't support that):

Queensland
Primary DNS 202.63.43.130
Secondary DNS 202.63.39.130

NSW
Primary DNS 202.63.43.130
Secondary DNS 202.63.39.130

Victoria
Primary DNS 202.63.39.130
Secondary DNS 202.63.43.130

SA/WA/NT
Primary DNS 202.63.39.130
Secondary DNS 202.63.43.130

If you have found after this process the status is still "Not Connected" please refer to the troubleshooting section of this welcome pack for possible reasons and fix's.

If you are NOT using a modem provided by .Netcall the process may be different and you will need to refer to your manual. You will need to enter the username and password in your modem to connect to the .Netcall service regardless of which modem brand you have.

Logging into the member's section top

The members section is very important and provides you with the ability to change your plan, change your billing details, change your connection password. It also gives you the ability to change and delete your email addresses, create/delete personal web space and to monitor your usage and view your invoices.

You can find the member section at https://www.netcall.com.au/members . Notice that your IP address is provided here for your your reference.

To log into the members section use the following details.
Example uses telephone number 0299998888
Username: 0299998888
Password: member (your password is set to member by default. Please change it the first time you log in)

Note: you cannot log into the members section until you have logged on to the .Netcall ADSL broadband service at least once.

If you are having troubles logging into the members section using these details then check the troubleshooting section on logging into the members section.

Configuring your email addresses top

Configuring your email addresses is a two step process. Step 1 you need to create email your email account. Step 2 you need to configure your email client to download your email. This is as easy as logging into the member's section and selecting "Manage Email Addresses". Using this page enter the email that you wish to have with the desired password. These are the settings you must remember when setting this up in your mail client.

If you know how to do this already then the settings and instructions are provided are below.

Mail Client Settings (for this example we configured an email address for Joe Bloggs, bloggy@netcall.com.au)
Username: bloggy@netcall.com.au
Password: The password specified when creating the email address in the members section
Incoming Mail Server(POP3): mail.netcall.com.au
Outgoing Mail Server(SMTP): mail.netcall.com.au

Setup your account in Microsoft Outlook or Outlook Express

1) With Microsoft Outlook open, select Tools>>Accounts. With the mail accounts window open select Add>>Mail.

2) Type in your display name as you wish other to see it when they receive email from you, click next.

3) Enter the full email address, bloggy@netcall.com.au for example, click next.

4) You are now required to enter the address of the incoming and outgoing mail server, remembering from above these are both mail.netcall.com.au, click next.

5) You are now required to enter your username and password for this account, remembering these from above the username is the entire email address, e.g:bloggy@netcall.com.au and the password we specified when creating the email address in the members section.

Note: Pay careful attention to entering the username as Microsoft Outlook and Outlook Express defaults the username to what's before the @netcall.com.au, in this case of bloggy@netcall.com.au it will set the username by default to "bloggy". Make sure you change the username to the entire email address, in this case bloggy@netcall.com.au. After doing this click next.

6) You will be required to select the internet connection you wish to use for this email account, you will need to select "My Local Area Connection [LAN]" for this option, click next. 7) You are now finished setting up your email.

Setup your account in Thunderbird
1) With Thunderbird open select tools>>account settings. Put your details into the first page, account name and email address both yourname@netcall.com.au.

2) Click on server settings, your server name is mail.netcall.com.au, account name is yourname@netcall.com.au. Be sure that "Use secure Authentication AND Connection" are both UNTICKED.

3) Click on outgoing server SMTP. Server name will be mail.netcall.com.au, tick username and password. Your username will be yourname@netcall.com.au. Be sure that "Use secure Connection" is set to "NO".

4) You can now access your mail, when clicking the get mail button it will prompt you for a password for the account. This is the password YOU set when creating the email accounts.


Setup your account in Eudora

1) With Eudora open select tools>>options. Click on 'Checking Mail'. Your mail server needs to be set to mail.netcall.com.au and your login name to yourname@netcall.com.au Secure Sockets when Receiving must be set to "No".

2) Click on incoming mail, your incoming mail server is a POP server. Make sure authentication style is set to "Password"

3) Click on "Sending Mail". Your SMTP mail server is mail.netcall.com.au . Make sure "Allow Authentication" is unticked and "Secure sockets when sending" is set to 'never.

4) You can now access your mail, when clicking the get mail button it will prompt you for a password for the account. This is the password YOU set when creating the email accounts.


The above settings are fairly the same for most mail clients, although some things may differ slightly between mail clients, this is a matter of thoroughly knowing your mail client and checking its FAQ and help files.

You can also watch our video on how to set up Eudora here : Setting up Eudora Email client

Monitoring your usage top

Monitoring your usage is easy! There are two ways to monitor your usage, you can log into the members section and click on "Usage Statistics" on the left hand side to view your stats (this is updated hourly).

To access your email from any computer anywhere in the world, simply log into our web mail utility. This can be located at http://mail.netcall.com.au/webmail/src/login.php. To log in, use the same details as you would to configure your email at home.
For this example we are using Joe Blogg's email address bloggy@netcall.com.au.
Name: bloggy@netcall.com.au
Password: This is the password specified in the member's section when creating your email address.

We have supplied a short Video to help you do this here http://www.netcall.com.au/webspace_setup.html

Alternatively to configure your web space firstly log into the members section, https://www.netcall.com.au/members .After doing so click on "Web Space/FTP Tools" on the left menu, then "Create Account". You must select the name of your web space in the first text box followed by the password you desire for this web space. Clicking on "Change Password" allows you to change the password for your account when ftp'ing to the homepage to upload your files.

To view your webpage simply point your browser to http://web.netcall.com.au/nameyoucreated/ 

Once you have created the web pages you wish to appear on your free .Netcall web space, you need to upload them from your local computer to the .Netcall Server. To do this, you use a protocol called File Transfer Protocol, or FTP. There are a variety of FTP programs available for you to use. You can also use your web browser to connect via FTP.

FTP Details

Server: web.netcall.com.au

Login: Your web space name (e.g. nameyoucreated)

Password: Password you specified when creating web space

How To Upload File using Internet Explorer

To Use Internet Explorer To Upload Your Files First enter the location/address as:

ftp://nameyoucreated@web.netcall.com.au (e.g. ftp://nameyoucreated@web.netcall.com.au would connect to http://web.netcall.com.au/nameyoucreated/)

Then, specify your password.

Viewing and Saving my invoices top

To view your invoices you will need to log into the members section of .Netcall and click on "Your Invoices". From here you can view the invoices for any transactions made between you and .Netcall for the last three months and sometimes longer. We do not back up your invoices though, so to save or print your invoice simply click on the invoice you would like to save/print. This brings the invoice up in a separate window, from your web browser simply choose file>>print to print the invoice or file>>'save page as' to save your invoice into text or html format for later use. Please note that .Netcall only provide invoices for the previous 60 days. So if you need your invoices for tax purposes or just for bookkeeping please save your invoice to your local computer.

Troubles configuring modem and connecting top

I can't connect to 192.168.1.254, the web interface

If you are having troubles connecting to your modem web interface (http://192.168.1.254) ensure that your network or USB cable is in correctly. If so, perform a factory reset on the modem by holding the reset button located at the back for 10 seconds while the modem is on (this will require a pin or pen to hold it in). Give the modem 30 seconds or so to reset and start up again. After about 30 seconds give it another go connecting to 192.168.1.254, if still not prompting for your username and password turn OFF the modem using the power button located at the back and leave off for 30 seconds, after which turn it back on. Try once more connecting to your modem, if you are still having problems it may be an issue with your Internet Explorer settings. By going to "Tools>>Internet Options>>Connections" with Internet Explorer allows you to view your network connection settings. Ensure that "Never dial a connection" is checked, clicking on "LAN Settings" make sure that NOTHING is checked in this section, be sure to uncheck anything that is checked and click OK and apply the settings. If still troubles contact the manufacturer for further assistance on this issue if not resolved.