Rejection Reason | Explanation | Solution |
Address/Service number mismatch | The Address or Service number for this customer does not match. The Address should be the site location of the service number. | Submit a NEW order with correct Address or Service Number. |
Alternate Path not Currently Available
| Investigation on service has failed to find copper path | Customer is unable to obtain DSL. |
ANT1 Conversion Available | ANT1 can be removed to enable DSL to be connected | Customer is able to obtain DSL once ANT1 is removed. A new application needs to be lodged once the ANT1 removal is completed. |
Customer has Product with another Provider | Customer already has DSL with another provider. | Customer to request cancellation with existing provider and submit new order. |
Duplicate Request | Customers order is a duplicate. Service already has product | Do not submit new order. Await completion of original order. |
Exchange not DSL enabled | Customers exchange is not DSL enabled. | Customer is unable to obtain DSL on this service. |
Existing Copper Path at Premises
| Original service number submitted is on a Pair Gain system or RIM and the Alternate path check has failed due to an existing service at the same address on a Copper path. | Submit an another application with another service number at the same address.
|
Incompatible Infrastructure – ANT1/2 | Radio Service – Non wire-line. | Customer is unable to obtain DSL. |
Rejection Reason | Explanation | Solution |
Incompatible Infrastructure – Line Conditioning Equipment | Copper Cable is not Clean. Equipment has been added to cable to provide service and cannot be removed. | Customer is unable to obtain DSL. |
Incompatible Infrastructure – PGS | Pair Gain Service is in use and is not compatible for DSL product. Service has failed Transposition | Customer is unable to obtain DSL. |
Incompatible Infrastructure – RIM | Remote Integrated Multiplexer device installed in customer’s location. Service has failed Transposition | Customer is unable to obtain DSL. |
Incompatible Infrastructure – Sub Exch | Sub Exchange infrastructure in use on range of phone numbers for primary exchange. | Customer is unable to obtain DSL. |
Incompatible Line Type – Non PSTS | Customers’ service is not PSTS. Line may be ISDN or other. | Customer is unable to obtain DSL on this service number. |
Incompatible Line Type – Prime Line Hunt | Customer’s service number is a prime line hunt of a rotary system. | Provide another service number or contact service provider in regards to this product. |
Incompatible Product | Customers service number contains a product which is not compatible for DSL. | Contact service provider to ascertain what incompatible product is, to be removed? Or submit new service number. |
Incomplete Application Form | Application form is incomplete | Submit new order for DSL. |
Invalid Service Number – Inactive Service | Customers service number has been cancelled or suspended by provider. | Re-Activate service number with provider and submit new DSL order. |
Invalid Service Number – Non Telstra | Customers’ service number is not on Telstra’s network. Customer must have a Telstra owned service number. | Port Service Number back to Telstra and submit new DSL order or submit correct service number. |
.Netcall
