Summary of Pricing

Relocation and Change of Physical Line: $99

Used: If you are changing house address this is the fee to relocate your service.

Please Note: If you are still within your contract period the Early Termination Fee is also applicable.

You will then start a new contract at your new location (as DSL will be installed on a new physical line).

Early Termination Charges

Capped at $100 for 6 month plans and $200 for 12 month plans. It is calculated using the following method:

The number of months remaining on the contract, multiplied by the monthly access charge. An additional fee of $55 is added should the service be cancelled within 6 months of service commencement.

Total Early Termination charge including administration fee is capped at $100 for 6 month plans and $200 for 12 month plans.

Used: If you decide to terminate the service while you are still in contract or if the ADSL codes are removed from you physical line whilst in contract.

Incorrect Call-Out Fee: $150

If you report to aaNet that there is a fault on your ADSL service, often, a line tech is sent out to investigate. If our wholesale supplier determine that the fault is outside their network (such as within your premises) or that they are unable to locate a fault, they will bill an "incorrect call-out fee".

In an attempt to mitigate the possibility of charge, during the fault logging process aaNet staff will ask you to perform various tests to help you check your equipment.

aaNet staff will also advise you before reporting a fault to our suppliers about this incorrect call-out fee.

Additional IP addresses, per month charge (each): $2.00

Used: Additional IP's are available if you wish to run servers that need a public internet address. You must purchase these in blocks of 4, 8 or 16.
 
IP Address Change, each instance: $20.00

Used: If you request your assigned static IP address to be changed.

Plan & Speed change Fees

Plan Change - Same or more expensive monthly fee: $0
Used: When changing to another plan which costs the same as your current plan, or more.

Plan Change - lower monthly fee: $25
Used: When changing to another plan which costs less than your current plan.

Speed Change: $25
Used: This fee is in addition to any plan change fee, and is billed when there is a speed change involved.

Migrate from ADSL1 to ADSL2+: $59
Used: This fee is charged if you change from any ADSL1 plan to any ADSL2 plan. No other speed or plan change fees would apply.

Reverse DNS entry: $20.00 Once off charge.

Used: If you wish to change your aaNet supplied reverse DNS entry. This is a popular option for people who want to run their own email servers.

VoIP Call rates

For those customers who use our VoIP service our current call rates are here

Password Reset: $20.00

Used: If you have lost either your ADSL password (now changeable so please write it down) or your members section password. If you know what your password is and you want to change it, you can do it through the members section for free at anytime. Please write it down and keep it in a safe place. To change your Email account or Webspace passwords simply log in to the members section, select the appropriate management link (email or webspace) and choose the 'change password' option.

Dishonour Fee (Failed Payment Attempts)

Credit Card: $5.00 per instance, up to $20 maximum per Month.
Used: When your credit card bounces or is invalid for any reason. You can change your details in the Members section to avoid these charges. Please keep this up to date.

Direct Debit: $25.00
Used: As above but it applies to direct debit accounts. 
(Note: this fee was $45 until the 27/11/2008, when it was then reduced to $25)

Credit Card Payment Processing Fee - $1.25/month

Used: If you pay by Credit Card, a $1.25/month fee is charged to cover our costs of processing credit card payments.