Ordering, the Process

How do I order ADSL?

To submit an order you will need to go here and fill in the online application.

How will I know when I am connected?

You must keep track of your order status which you can do here. We will attempt to contact you by email to notify you of your connection so please make sure your email address is correct and remains current.

If I order a modem when do I get it?

When Telstra confirms they plan to activate you on a certain date Billion will ship your modem to you via Australian Air Express. If all goes well, you should receive your modem the day before Telstra plans to activate your connection. You can check your modem shipping status here. This is a link to your consignment note.

My order was rejected so what now?

If your order is rejected by Telstra you can go here to find out the reason and then you can find some solutions here.

What can I do to prevent my order being rejected?

You must have a telephone number that matches the physical address & is currently active.

You must have entered your credit card details correctly or your service may not be ordered.

How can I check to see if my number is suitable?

If you fill in the application form we can give you an online service qualification. This takes a little longer but it is the most reliable method.