How to use the .Netcall Helpdesk

Helpdesk Disclaimer: Please Read 

It is the goal of a good service provider is to provide the fastest and most reliable connection and the most economical price to the end user. In some cases we need you to help us help you.
.Netcall provides phone support 5 days a week 8am to 7pm, hrs subject to QLD public holidays & time zone.

Please note if you have changed the account holder's name on your physical phone line with your phone provider your ADSL codes will have been removed. In this case .Netcall will need to submit a change of lease (COL) request to Telstra wholesale requesting the ADSL codes are reinstated. All requests (COL) should be Emailed to orders@netcall.com.au

Telstra Current, Planned and Resolved Outages - View Here
Connection Problems: New Users Connection Problems Existing Users 

Sometimes ADSL support calls are directly related to a problem with the Telstra ADSL line connection and can only be solved by having us call Telstra and logging a fault that needs to be attended to by Telstra. If you have been through the options above then you can log an .Netcall fault ticket

Please Note: Your personal webspace is not supported via the helpdesk and the helpdesk phones are reserved for connection problems only.

We first suggest you read the Support FAQ's (these are completely separate to the Sales and Billing FAQ's) you will find by clicking

This information is in the form of frequently asked support questions and deals with a range of issues that an inexperienced user will often encounter, but may be simply solved with some information or some brief instructions, thus eliminating delays to fixing problems as this help is available 24 hours a day 7 days a week. .Netcall Support Contacts

Email: support@netcall.com.au

NSW 02 9016 4429 SA 08 8464 0191

WA 08 6363 5185 NT 1300 665 076

QLD 07 3114 2090 VIC 03 9012 5282

Telephone enquiries should only be used for emergency connection problems, line drop outs and line sync issues. .Netcall does not officially support any modems apart from Billion. Requests for assistance with modems that are not Billion should be addressed directly with your modem manufacturer.

welcome pack here. This tells you how to setup your connection, emails settings and additionally provides some trouble shooting tips. This will resolve most of your issues.