How to use the .Netcall Helpdesk

Helpdesk Disclaimer: Please Read 

It is the goal of a good service provider is to provide the fastest and most reliable connection and the most economical price to the end user. In some cases we need you to help us help you.
.Netcall provides phone support 5 days a week - 9:30am to 6:30pm.

Telstra Current, Planned and Resolved Outages - View Here
Connection Problems: New Users Connection Problems Existing Users 

Sometimes ADSL support calls are directly related to a problem with the Telstra ADSL line connection and can only be solved by having us call Telstra and logging a fault that needs to be attended to by Telstra. If you have been through the options above then you can log an .Netcall fault ticket

Please Note: Your personal webspace is not supported via the helpdesk and the helpdesk phones are reserved for connection problems only.

We first suggest you read the Support FAQ's (these are completely separate to the Sales and Billing FAQ's) you will find by clicking

This information is in the form of frequently asked support questions and deals with a range of issues that an inexperienced user will often encounter, but may be simply solved with some information or some brief instructions, thus eliminating delays to fixing problems as this help is available 24 hours a day 7 days a week. .Netcall Support Contacts are located here.

welcome pack here. This tells you how to setup your connection, emails settings and additionally provides some trouble shooting tips. This will resolve most of your issues.