Installing your .Netcall ADSL Service

Helpdesk Disclaimer: Please read.

Please do not ring the helpdesk untill you have been through this document throughly.

No line sync

First check that your line has been activated by Telstra. You will not have line sync if you are not activated. Activation is a four step process and all of these need to be completed.

Your modem must have line sync for your ADSL service to function. This means that the ADSL light on your modem must be on solid green. If you have two ADSL lights it means that one must be solid green and the other can be flashing which indicates activity. If you do not have at least one ADSL light on solid you do not have line sync. Please check out the links below in order to resolve this issue. Foxtel Digital set top boxes must have a filter installed or you will experience line dropouts.

Filter Configuration

Modem wiring setup

Security System

No Ethernet light on modem

Unless you have a USB modem, you will need an Ethernet Network Interface Card (NIC) installed in your computer. Most people will have this. If you do not have one, you can purchase one at most computer stores. The NIC should come with the instructions for installation. Please note that .Netcall does not support a USB connection to any brand ADSL Modem including Billion.

You must make sure you are using a “straight through” cable to your modem, not a crossover cable. They both look the same from the outside but the wiring is different. A straight through cable is normally supplied with your modem. If the Ethernet light on your modem is not on check that your computer and modem is switched on. If your Ethernet light is still not on, you either have a faulty cable, a faulty network card in the computer or the network card is installed incorrectly. If you are unsure how to fix this problem please consult your computer technician.

Logging on to your modem

Your modem has a username and password; please consult your modem manual for these before proceeding to the steps below.

Configuring your Modem

If your ADSL modem is second hand please reset it to factory defaults (do not call the helpdesk until you have done this). Please see your modem manual to know how to do this. Note: you cannot use an analogue (dialup) modem - you must have a modem suitable for ADSL.

Once inside your modem you need to enter the .Netcall username and password for your ADSL service.

The username is yoursevicenumber@aanet.com.au will be written like this as an example 0398765432@aanet.com.au Replace the numbers with your own service (phone) number.

The password is ptxxxx where the x represents each of the last 4 digits of your phone number.

Click save and reboot your modem.

It is very important that you get the username perfect or you will not be routed to our router and we will not be able to help you.

For more information on this please see the welcome pack