Contacting the Netcall faults team

There are times when you have problems with your internet access.

Netcall provide a telephone service in which you can report a fault on your service.

A fault is considered to be an inability to access the internet.

You might not be able to access the internet for a number of reasons - such as a line fault, or a billing suspension.

The faults team are able to deal with these types of issues.

• No Internet access at all
• No Internet caused by a payment suspension
• Providing username and password details for your modem

However, there are a number of other issues that the faults team are not able to assist you with. This includes;

• Software/settings on your computer.
• Assistance with modems not supplied by aaNet.
• Problems you may be experiencing with email.
• Setting up wireless, or your computer to connect to the internet.
• Members Area or Email passwords
• Problems with the speed of your internet service

You might find the Netcall forums to be of assistance for these types of matters.

If you are connected to the internet, and your internet service is working you need to contact Netcall via email:
Support email address: support@netcall.com.au

If your Internet service is not working at all, you can report a fault via the Telephone.

PLEASE NOTE - IF YOUR INTERNET IS WORKING YOU THE HELPDESK ENGINEER WILL REFER YOU
TO THE NETCALL FORUMS OR TO EMAIL NETCALL - THE CALL CENTER IS FOR SERVICE FAULTS ONLY.

Available Monday to Friday between 7:30am - 4:30pm (WA Local Time)
Closed Weekends and Public Holidays