What is Churn?

What is Churn?

It is more correctly called the DSL transfer process (commonly refered to as "churn"), and provides an efficient one step mechanism for moving DSL end-users/customers between DSL service providers, rather than the more time consuming disconnection/reconnection process.

In short your traffic that is routed to your current ISP is re-routed to your new provider without actually disconnecting the service

Does this mean I don't get cut off when I change ISPs

Most times you will not notice any downtime and sometimes you will not know that it has happened. You will need to enter in your new username and password supplied by .Netcall and log on to our service.

But how will I know?

Expect your churn to go through on the day you have stipulated, most times this is very problem free.

However we do provide a link to check the status of churns

Should I tell my old ISP that I am churning?

It is recommended that you don't untill after you have churned, just incase something doesn't go as planned, even though this is very rare. Your old ISP will recieve a loss report from Telstra that will tell them you have churned.

Please review the obligations you have to your old ISP before you churn.

I am with a provider and they say I cant churn?

The DSL transfer process can only be used to transfer DSL services between service providers that provide DSL services over Telstra's DSL network and participate in the DSL transfer process. Transfers of DSL services between Telstra's DSL network and other networks can only be performed using the disconnection/reconnection process.

You should check with your current DSL service provider if you have queries about whether your DSL service can be transferred using the DSL transfer process.

What are the benefits?

Churing is much less expensive than a new connection and it allows you to change between providers for a lesser fee than reconnection again (full activation). Also a new connection or full activation takes from 7-14 business days after you disconnect with one to reconnect with another. With churn you should have not downtime at all.

What about contracts?

When joining .Netcall the standard contract terms apply as they would to a new user, the length of which is determined by the plan you select and is detailed on the plans page. In regards to any contractual agreement with your current provider you would need to check with them and their terms and conditions.