Billing Questions

Billing issues can be very labour intensive and because of this we have provided some facilities in the members section to allow you to modify your billing details when they change. Keeping this up to date for us allows us to keep our service price at a minimum for all our users.

ADSL User Facilities available in your Member's section.

• You can check your invoices for the current and previous months on the "Your Invoices" page.
  Please download your invoices once a month and save them in a safe place for tax purposes.

• You can check your download usage for the month, including any excess charge that has been accrued by using the "Usage Statistics" page.

• You can change your credit card payment account or credit card details on the "Service Details" page.

• You can upgrade your ADSL plan using the "Upgrade ADSL Plan" page.

• You can change your contact details including telephone, email and fax contact points using the "Service Details" page.
  Please note that this email address is the one that will be used by .Netcall if we need to contact you via email.

I don’t want credit card. Is there any other way to pay?

No sorry currently to keep costs to a minimum this is the only form of payment .Netcall accept

Why don’t you take BPay?

.Netcall is not currently taking BPay because in order to provide the very best value service to our customers we need to have billing work automatically. The overhead on BPay and the subsequent follow-up of failed payments makes this far too labour intensive to be feasible.

Can I use direct debit?

No .Netcall only accepts credit cards or debit cards.

Can I deposit money directly in the .Netcall bank account?

No, unfortunately we cannot do this but we do appreciate the intention. The fact is that we will have thousands of transactions a month and direct deposits are very hard to find. This is the same reason that we can't accept BPay, it is too costly a system to run and we would need extra dedicated billing staff to keep track of it.

Can I pay by cheque?

No, once again we can't accept payment by cheque due to the very large volume of payments that we will have to keep track of on a daily basis.

What happens when my credit card expires?

We provide a link in the members section under "Service Details" where you can change your credit card details securely. It is important that you use this facility to keep your current details up to date. If your credit card fails a payment it will attract a dishonour fee of $5 per day to a maximum $20 charge after 4 days. After your fourth dishonour charge you will be disabled. After 14-30 (discretionary) days if you have not contacted us your service will be disconnected with Telstra at the exchange and if you are within your contract period you will be billed an early disconnection fee.

What happens when my credit card has insufficient funds?

If your card fails for four days in a row your account will be disabled.

What happens if there is a billing error?

If we have made a billing error then it should show up on our system and we will undertake to correct it as a first priority. If however it does not show up you will need to make us aware of this fact by contacting the Billing Department.

What does .Netcall do with bad debts?

Our money is recovered for us via a debt collecting agency in most cases. This is nothing personal but we do need to make all attempts to recover money outstanding if we are to stay in business for all of our other customers. Should the money prove to be unrecoverable then generally the customer will get a CRA default on their credit rating.

Do you charge less for pensioners?

No sorry, there is no provision in our mark-up to charge less for pensioners.